Secure & fast access to your cryptocurrency account — guidance for safe sign-in, recovery, and session management.
Logging in to your KuCoin account grants access to a range of features designed for active and passive crypto users. Once signed in you can trade spot and margin markets, access futures and derivatives, stake eligible assets, manage portfolios, and participate in community programs. KuCoin provides tools for beginners and advanced traders alike, consolidating market data, order history, and account controls under one secure interface.
The login is the gatekeeper to your account — protect it carefully. A secure sign-in routine helps you preserve capital, reduce fraud risk, and keep control of your holdings.
Security is the most important part of any crypto platform. When signing in, your account protections should include strong passwords, multi-factor authentication (MFA), device session controls, and vigilant monitoring of account activity. Strong account hygiene prevents most unauthorized access attempts.
Always enable MFA. Use an authenticator app that generates time-based one-time passwords (TOTP) or a hardware security key for the highest level of phishing-resistant protection. While SMS MFA is better than nothing, it is vulnerable to SIM swap attacks and therefore is the weaker option.
Review active sessions and devices regularly. If you spot a device you do not recognize, revoke its session immediately. Avoid using the "remember me" option on shared or public computers, and always sign out when you finish.
Enable transaction alerts and email or app notifications where available. Quick detection of unusual login locations or withdrawal attempts gives you time to respond and secure your account.
If you forget your password or lose access to your MFA device, follow the platform’s official recovery flow. Typical recovery steps include sending a reset link to your registered email, answering previously configured security questions, or using recovery codes stored during MFA setup. Prepare recovery materials in advance and keep them in a secure offline location.
Never share your full password, MFA codes, or recovery codes with anyone. Reputable support will never ask for your password or for the complete contents of your authenticator seed or recovery codes.
Use the "forgot password" option in the sign-in flow. If you do not see reset emails, check spam folders and ensure the email address you used is correct.
If authenticator codes are rejected, verify that your phone's clock is set to automatic network time; TOTP depends on accurate device time. If you lost your MFA device and did not keep backup codes, follow recovery procedures and provide required verification to regain access.
If the platform locks your account or shows unusual activity, contact verified support and provide the requested identity verification steps. Meanwhile, change passwords for any associated services and enable stronger MFA options.
SMS is better than no MFA, but it is vulnerable to SIM-swap attacks. Prefer authenticator apps or hardware tokens when available.
Change your password immediately, revoke active sessions, disable API keys, enable stronger MFA, and contact verified support. Consider moving funds to a secure cold wallet if needed.
Update passwords if there is any suspicion of compromise. Otherwise, focus on long, unique passwords and MFA rather than frequent arbitrary rotation.